How to contact Axis Bank customer care for credit card queries? 5 easy steps

India is going through rapid financialisation. A process where payments are rapidly turning digital from cash and banks and financial institutions are also scaling up their services accordingly to facilitate the growth of digital infrastructure to continue building on the digital payment services.

On the same lines, being one of the top private sector banks in India, Axis Bank has a lot to contribute to this technological growth in the finance sector.

Now, the Axis bank currently offers numerous credit cards with different incentives and advantages. Similar to any banking facility, there will be times when you might require help or might require information regarding your credit card. As these are complex products that open up credit lines that need planned management.

That is why, having information on how to reach out to Axis Bank customer support at a moment’s notice can prove useful while resolving the issues in a flash and making the banking process a nice experience. It will also help in keeping your credit score in check. Below are 5 simple steps that you can follow to reach out to the customer support team at Axis Bank and get a quick resolution to all your credit card queries:

1. Telephone support: The quickest method

Axis Bank offers a specific customer care number to deal with credit card-related issues such as offers, rewards, card blocking etc. You can call the toll-free numbers as given on their official website to contact their customer care unit. The service is available 24/7 so that you can avail assistance at any time of the day. While you are calling, make sure that you keep your credit card details, bank account number or any other related details ready so that you can authenticate yourself and speed up the resolution process.

2. Email support: For in-depth queries

For more detailed or technical questions, emailing Axis Bank customer support is an option that might be available. For the same go on the official website of Axis Bank. Click on the ‘customer support’ option. Then select the ‘connect via email’ option. Followed by the same select your query or question click enter. Now, this will be longer than calling in but is put down on paper and ideal for questions that need to be documented or to be followed up later on.

3. Online chat: Immediate assistance

Axis Bank also provides an online chat option on their website and application. It makes you communicate with a customer service representative in real-time, such as a call but through text messages. It is quite helpful when you have some small issues or you don’t have time to wait on the call.

For this as well, go on the official website of Axis Bank. Click on the ‘customer support’ option. Then select the ‘chat with agent’ option. Once a fresh query window opens up, select the product you are having issues with and post the same, discuss your concern with the customer support agent and get a quick resolution.

4. Branch visit: Personalised service

Sometimes when there are many doubts and confusion, it is best to meet bank representatives face-to-face. For the same you can go to any Axis Bank branch to see a customer care person. This is a great service for complicated problems or if you want personalised advice. Bring your credit card and identification documents with you so that it is readily available.

Also, to find the nearest Axis Bank branch to your house or office, just do a simple google search by putting your pincode and sharing your current location. Google will help you in finding the nearest branch to you and make your entire experience hassle free.

5. Mobile application: The new era

Axis Bank’s digital mobile banking app, Axis Mobile, enables you to keep track of your credit card account, bank account and other related customer services on your mobile. This application helps in making things seamless for customers and can be downloaded through the Google Playstore for android users and App Store for Apple users.

You can also report your card loss, request limit enhancement, or even request issuance of a new credit card from the digital application. The application also offers an online chat feature for immediate support. All these tools can be immensely beneficial in managing your credit score and your overall credit profile expenses.

Hence, these are some of the simplest ways through which Axis Bank provides a few alternatives for the credit card customers to obtain customer support help and assistance for queries. Having a clear idea of them, you now can pick the most convenient way for you as per your needs and requirements, ensuring a hassle-free banking experience.

Disclaimer: Using a credit card carries its own set of risks. The information provided is for general informational purposes only. Please visit Axis Bank’s official website for the latest updates and contact details.